Resume

Content Designer | Found
January 2023—current

  • Creating clear, consistent user experiences as a member of the product design team at Found, a Series B fintech startup focused on simplifying taxes and bookkeeping for the self-employed


Content Strategist | Bright Momentum Creative (freelance)
May 2014—current

  • Partner with small businesses and non-profit organizations to address content challenges, specializing in content organization, style, and tone improvements, and delivering high-quality Squarespace websites.


UX Writer | Front
May 2022—September 2022

  • Created clear and concise microcopy to guide admins and increase feature adoption for Series C email management SaaS startup

  • Conceptualized a new product feature; established name and supporting language; collaborated with product designers within 1:1 sessions, workshops, and design reviews

  • Aligned stakeholders around product roadmap priorities by conducting a content audit; reviewed software holistically to identify inconsistencies in the end-to-end experience

  • Contributed guidelines to style guide to ensure consistent messaging across the software

  • Analyzed user interviews; shared insights in synthesis sessions


Content Strategist | Tuck School of Business
January 2020—May 2022

  • Led redesign of admitted student site resulting in a 56% increase in sessions and a 30% increase in page views; contributed wireframes, prototypes, information architecture expertise, and led content governance efforts

  • Advocated for users across Tuck web properties; fine-tuned style and voice; crafted experiences that improved the end-to-end user experience


Web Producer | Dartmouth College
July 2019 —January 2020

  • Executed publication of editorial and visual content to Dartmouth.edu within established timelines; produced daily, weekly, and monthly newsletters


Content Editor | Dartmouth College (contract)
September 2018—July 2019

  • Led the production of Dartmouth’s 250th anniversary website; supplied all UX writing and microcopy, organized QA efforts with engineering team, sourced images, and loaded content into the content management system


Project Manager | Black River Produce (contract)
February 2016—May 2016

  • Managed two website redesigns for food distributor prior to company sale; mapped and edited all content into a deliverable for web development agency


Marketing Coordinator | Betty Brooklyn Catering
June 2012—December 2013

  • Pivoted website’s content strategy to leverage Pinterest to boost leads; resulted in site skyrocketing to #2 spot in Google search results for “Brooklyn wedding caterers”

Community Manager | Random House
February 2008—March 2010

  • Guided redesign of Fodor’s Travel online community; balanced user experience improvements with critical engineering considerations

  • Established, managed, and grew imprint‘s Facebook and Twitter accounts; presented to partners across Random House about user-centered design and the importance of social media

  • Collaborated with business development on sponsored content, contests, and sweepstakes

  • Represented brand at community gatherings held across the country

Community Editor | Random House
September 2006—January 2008

  • Managed Fodor’s Travel online community of over 200,000 registered users; implemented an outreach program to identify brand ambassadors

Interactive Media Assistant | Random House
January 2005—August 2006

  • Assisted the head of the Random House Information Group with a variety of projects as Random House Publishing expanded its digital footprint